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If you comply, the scammer will instruct you to visit a website and download and install a remote access software tool.

The software allows the scammer to take control of your computer remotely, ostensibly so that the viruses can be removed or the “hackers” blocked.

You receive a phone call from a person who claims to be a tech support worker.

However, many of the phone scammers now claim to be from Internet Service Providers (ISPs).

For example, when targeting Australians, the scammers usually claim to be calling from Australian telecommunications giant Telstra.

But, they might look rather scary to inexperienced computer users who may have never encountered such an error log before.

When victims describe some of the events listed in the error log, the scammers can then claim that the listed errors conclusively prove that the computer is infected or hacked.

In some cases, they may claim that, if the problem is not resolved immediately, police will come to your house and arrest you.

Over the years, these tech support scammers have become very skilled at convincing people that they are legitimate.Or, they may claim that hackers are using your computer to access and compromise other computers on the network.They will warn that, if you do not deal with the problem, your service will be disconnected and you will be sued by your ISP or by the government.And, these people may, therefore, be vulnerable to the lies told by tech support scammers.After all, to a less Internet-savvy user, it might not seem unreasonable that their ISP or a computer company would call them about a virus infection or hacking attack.The Internet Service Provider cover story is perhaps a little more believable because your ISP might actually contact you by phone if it discovers a problem related to your account.

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